FAQ


Deposits/Booking Fee: A deposit of 30% of your quote value is required to secure your booking. Glamour4Ever Function Decor cannot guarantee a booking without a deposit. Once we have received a deposit, your booking is confirmed.

Security Bond:   Where Glamour4Ever considers risk of damage to our goods is possible a security bond will be payable. The value of the security bond will $50 plus 10% of the quoted price  of the hired goods.   Refundable bond that is to be paid in full 7 days prior to the function date. This security bond is fully refundable upon the return of goods in good order and condition. We will provide you with your own copy of our terms of conditions in PDF format. We require you to sign the Terms of Conditions upon payment of the booking fee.

Cancellation Charge (up to 2 weeks prior to function date): $50.00 admin fee applies to any cancellation that is made 14 days or earlier to function date. The balance of the booking/deposit fee returned to customer.

Cancellation Charge (less than 2 weeks prior to the function date): $50.00 admin fee also applies to any cancellation that is made with less than 14 days until the function date. The balance of the booking/deposit fee is not returned to customer.

Damaged Goods: You, as the hirer, will be held responsible for all items at all times during the hiring period.  If any hired items are lost or damaged as a result of you or your guests you will be liable for the replacement of any items.  As a result, you will be charged with the actual cost to repair or replace the item.  In the event that these charges are incurred, we will consult with you before taking any action and return your bond, less the cost of any shortages, breakages, damages or cleaning.  In the event that the charges incurred are greater than the security deposit value; an invoice will be issued and must be paid within 14 days.  Refer to our Terms of conditions for more details.

As a guide please treat our products as you would your own.

 Delivery/Pick up: Glamour4Ever Function Decor Hire is based in Taylors Lakes, Melbourne.  Our Do-it-yourself hire item price is for you to pickup from our venue.  Our set up service option offers only to the Melbourne Metropolitan area. An extra charge is applicable if you wish us to deliver and set up, which will be worked out at time of booking.

Return hire items late: When goods are collected from our premises by the hirer, a return date will be specified.  Goods that are not returned on or before the agreed date will incur an extra charge, calculated at the standard hire rates.  If for any reason, you can not return specified date, please contact us and an extension on the date may be possible.  If these items are not booked by someone else we can give you an extra time with no extra cost.

CAKES:

Use of false/foam tier – Polystyrene foam blocks may be used within the overall cake design to increase the size of the cake appearance, which saves you having to order cake over and above your serve requirements. For example: if you need serves that would fit into a single tiered cake and you prefer the look and height of a multiple tiered cake, a foam/false layer can be added in to achieve the desired effect.

For example –  For 80 coffee serves, a 2 tier cake would be sufficient. However, if you prefer a 3 tier design and you don’t need more than your required serves, a foam/false tier can be added to give the look of a 3 tiered cake for a lesser price.

Cake delivery and set up – Glamour4Ever Function Decor offers an optional delivery and set up service anywhere in Melbourne.  Delivery is advisable as we take great care in handling your often heavy but delicate cake.  We ensure it is delivered safely to the venue on the day and set up onto the cake table where possible.  This way no one else needs to handle your cake.  Cost is dependent on location.

Pick-up from our venue – Small or single tier cakes can be safely transported on a flat surface in your vehicle but definitely not on the back seat.  With some of our more delicate cakes, we highly recommend that you have us deliver the cake for you.  Fragile ornaments or cake toppers should be handled with care.  They will be packaged in a separate box to be attached once the cake is delivered on site.  If you’re picking up your cake, Glamour4Ever Function Decor takes no responsibility for its safe delivery once it leaves our venue.

Cake SizesFor a two tier cake is a ten inch bottom tier and six inch top tier. For a three tier cake is 12, 9 and 6 inches.

Cup Cakes – Cupcakes are very fashionable and practical if they are to be served as a dessert or to be used as “Bonbonniere” or “Wedding Favours.”  Decorative iced cupcakes start at $2.75 (small) and $3.50 (large).  Minimum order 24 cupcakes.

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